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Mike Davis shares findings from TaskForce’s demographic survey which shows how COVID-19 has prompted growing demand for drug and alcohol counselling services and led to a rise in the number of people facing unemployment, economic disadvantage and poorer mental health. 

The onset of COVID-19 has had a significant impact on all Victorians. However, the impact on vulnerable Victorians experiencing a range of pre-existing social and health issues has been somewhat under-explored.

Increasing alcohol and drug counselling focus

Our service mix also changed showing a sharp increase in the amount of services focused on alcohol and drug counselling. Activity went from a range of 20 to 30 per cent pre-pandemic to between 60 to 80 per cent mid-pandemic. This represents an approximate 100 per cent increase in demand.

This is reflective of general community trends, showing an increase in drinking and drug use during COVID-19. This may also reflect our client’s challenges in responding to the circumstances of COVID-19, which have included job losses and insecurity, education programs put on hold and increased social isolation, stress, anxiety and financial hardship. These are all factors which may have contributed to excessive drinking and drug use.  

Seeing more younger clients

During COVID-19 we observed an increase in the percentage of younger adult clients attending our services (25 to 34). Pre-pandemic this ranged between 20 and 30 per cent of clients and this jumped to 30 to 40 per cent of clients mid-pandemic reaching a peak of 64 per cent of clients mid-August. 

In early August, 73 per cent of clients visiting were under 34 years of age as opposed to this averaging between 50 to 55 per cent pre-pandemic. 

This trend toward youth might reflect the general trend toward increased alcohol purchase and daily consumption since the onset of COVID-19. Recent FARE polls indicated that 20 per cent of people were purchasing more alcohol during COVID-19 and 34 per cent of this group are now drinking daily. 

This demographic may also be particularly impacted by economic uncertainty, lower-skilled, less secure and less well-remunerated jobs. 

Our clients are experiencing poorer subjective mental health and wellbeing

The proportion of our clients experiencing poor psychological health of four out of 10 or less has increased from pre-pandemic levels. Pre-pandemic this was about 35 per cent of our clients and since the onset of COVID-19 has risen to 55 to 65 per cent of our clients. 


TaskForce as a wraparound service provider works with a wide range of clients facing various health and social issues. Our clients are particularly vulnerable to a crisis such as COVID-19. 

The current COVID-19 crisis has highlighted the growing demand for drug and alcohol counselling services, particularly for younger clients, that are remote, flexible and client-centred.   

We are also concerned to see the sharp rise in the number of our clients who are facing unemployment and economic disadvantage in addition to generally poorer mental health. 

Understanding these trends in service use and how our clients are feeling can help us to better respond to client needs and build a more resilient wraparound care model that is well prepared for future system challenges. 

These findings can also serve to identify policy and funding gaps, where greater resourcing could be dedicated to support vulnerable Victorians battling substance abuse issues. 

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